After Sales

After-Sales Assistance

Guarantee full customer satisfaction is the PM technical support department’s guiding philosophy. PM offers its customers a constant presence and special attention to their needs. PM staff are trained to get straight to the heart of the problem when handling requests for assistance. PM’s qualified technicians are always ready to act. Offering the expertise that comes from years spent working on PM cranes, they will either provide the appropriate response or alert the nearest service centre to get them on the job.

PM Service

After-Sales Service

Putting yourself in the hands of the PM Assistance Network means choosing the certainty that only PM Original Parts will be used, thereby guaranteeing maximum crane performance. Our service centres are regularly overseen by PM technical staff, to provide them with the support needed to keep customer satisfaction at a high. PM also guarantees its assistance network fast provision of spare parts needed to resolve problems on PM cranes, so that the end user can get back to work without delay.

Before contacting the PM Customer Service department:
• make sure you have the crane’s serial number and, if possible, the warranty booklet.

Technical Training for Authorized Services Centres

To meet the various training needs, the PM Technical Support department provides regular technical training courses aimed at the various staff present at service centres. The courses are organised by PM when product upgrades are released, so that all the service centres in the network will always be able to carry out any kind of technical work on the cranes. The courses are always run by qualified personnel, who have been handling the technical training for service centres and dealers for years. The courses are also organised in relation to the training needs expressed by the service centres, for example, following changes in their organisation with the arrival of new staff.

If you would like us to organise a technical training course for you:

• send an e-mail to customer@pm-group.eu
• fill in the form posted in the "Contacts" area, stating the following in the "Reason for contact" field: Technical training course request

Information to provide when requesting a technical training course:

• First name and surname of person for whom you are requesting the course
• Training requirements: mechanics, hydraulics, or electrics/electronics